🏆 Luxyan Professional Training Academy

Master professional cleaning with real-world scenarios and safety protocols.
Complete all modules to earn your Blue Tick Certification

0/10 Modules Complete

✓ Training Specialization

Select your primary service area for specialized certification:

Choose Your Specialization:

⚠️ Chemical Safety & Hazard Recognition

Critical safety knowledge that could save lives. Master these protocols before handling any chemicals.

🚨 Real Scenario: Chemical Spill Emergency

You're cleaning a medical facility when you accidentally knock over a bottle of hospital-grade disinfectant. The liquid spreads across the floor and you notice a strong chemical smell. A nurse approaches asking what happened.

✅ ALWAYS DO

Wear full PPE before handling ANY chemical
Read SDS (Safety Data Sheet) first
Check expiry dates and container integrity
Ensure proper ventilation
Keep emergency contact numbers accessible
Report spills immediately

❌ NEVER DO

Mix different chemicals (creates toxic gases)
Use chemicals without PPE
Work in poorly ventilated areas
Use expired or damaged products
Leave chemical containers open
Ignore spills or exposure incidents

🚨 Emergency Response Protocol

Immediate Actions: 1) Secure area 2) Ensure ventilation 3) Contact supervisor 4) Document incident 5) Seek medical attention if needed

In the scenario above, what is your FIRST priority action?

Clean up the spill quickly before anyone notices

Immediately secure the area, ensure ventilation, and report to supervisor

Continue working and deal with it later

💡 Think about safety first: Chemical spills can create toxic fumes and slip hazards. Your immediate priority should be preventing harm to yourself and others, not cleaning up quickly.

💡 Need a hint?

Which Luxyan-approved disinfectant is TGA-approved for medical facilities?

Any household bleach

Viraclean or Diversey (TGA-approved products)

Whatever is cheapest available

💡 Remember Luxyan's approved products: We use specific TGA-approved brands for medical facilities. Check the training materials for our approved supplier list.

💡 Need a hint?

⚡ Workplace Hazards & Risk Assessment

Identify and manage workplace hazards before they cause accidents.

🔍 Real Scenario: Multi-Hazard Environment

You arrive at a construction site office for cleaning. You notice: wet floors from recent mopping, loose electrical cables near water, a broken chair, and strong paint fumes. The site manager wants you to start immediately.

⚠️ COMMON HAZARDS

Wet floors and slip risks
Electrical hazards near water
Chemical fumes and poor ventilation
Broken equipment and furniture
Blocked emergency exits
Inadequate lighting

✅ RISK MANAGEMENT

Conduct site assessment before starting
Use "Wet Floor" signs immediately
Secure electrical equipment from water
Report hazards before proceeding
Ensure adequate ventilation
Keep emergency exits clear

In the construction site scenario, what should you do BEFORE starting work?

Start cleaning immediately as requested

Document all hazards, secure the area, and report to supervisor before proceeding

Only worry about hazards that directly affect your work

💡 Safety first principle: Multiple hazards require systematic assessment. Never start work in an unsafe environment, even if the client is pressuring you.

💡 Need a hint?

🚭 Smoking & Vaping Zero Tolerance Policy

Luxyan maintains a strict no-smoking, no-vaping policy on ALL job sites and company time.

🚨 Real Scenario: Peer Pressure Situation

During your lunch break at a school cleaning job, a colleague invites you to vape in the staff parking area. They say "it's just water vapor" and "no one will know." The school has a strict no-smoking policy, but you're technically off-duty.

🚭 ZERO TOLERANCE

NO smoking on any client property
NO vaping on any client property
NO smoking/vaping in company vehicles
NO smoking/vaping while in Luxyan uniform
NO smoking/vaping during work hours
NO exceptions for "water vapor" or "herbal" products

⚠️ CONSEQUENCES

First offense: Written warning
Second offense: Suspension without pay
Third offense: Immediate termination
Smoking near chemicals: Immediate termination
Client complaints: Contract termination risk
Insurance claims may be voided

🚨 Why This Policy Exists

Safety: Fire risk near chemicals and cleaning products | Health: Secondhand smoke affects clients and staff | Professional Image: Maintains Luxyan's reputation | Legal: Many client sites have legal no-smoking requirements

In the vaping scenario above, what is the correct response?

Join them since it's just water vapor and you're on break

Politely decline and explain Luxyan's zero tolerance policy applies at all times on client property

Vape quickly where no one can see

💡 Remember: Zero tolerance means zero exceptions. Even on breaks, even "just water vapor," even peer pressure - Luxyan policy applies 24/7 on client property.

💡 Need a hint?

🚨 Emergency Response Procedures

Know exactly what to do when emergencies happen. Your quick response could save lives.

🔥 Real Scenario: Fire Emergency

While cleaning an office building after hours, you smell smoke and hear a fire alarm. You're on the 8th floor, the elevators have stopped working, and you can see smoke coming from the stairwell. Your cleaning cart is blocking a hallway.

🚨 EMERGENCY ACTIONS

STOP work immediately
Alert others in the area
Call 000 (Fire/Police/Ambulance)
Follow building evacuation plan
Meet at designated assembly point
Report to emergency services

⚠️ EVACUATION PRIORITY

1. Personal safety first
2. Help others if safely possible
3. Use stairs, never elevators
4. Leave equipment behind
5. Don't return for belongings
6. Account for all team members

In the fire emergency scenario, what is your immediate priority?

Save your expensive cleaning equipment first

Ensure personal safety, alert others, call 000, and evacuate via stairs

Try to put out the fire yourself

💡 Life over property: Equipment can be replaced, lives cannot. Emergency services are trained professionals - your job is to get everyone to safety.

💡 Need a hint?

🏥 Specialized Service Protocols

Master the specific requirements for your chosen specialization.

🏥 Aged Care Facilities

Infection Control: TGA-approved disinfectants only (Viraclean/Diversey)
Resident Respect: Never move personal items, work quietly
Documentation: Complete daily logs for compliance
Waste: Follow clinical waste disposal protocols
Access: Restricted areas require supervision

🎓 Schools & Education

Child Safety: Working with Children Check mandatory
Products: Eco-friendly only (Koala Eco approved)
Timing: After hours only (3-6pm typical)
Allergies: Hypoallergenic products required
Security: Follow lockup procedures exactly

🏢 Commercial Offices

Confidentiality: Never read documents or access computers
Equipment: HEPA filter vacuums (Pacvac/Nilfisk)
Timing: Work around business hours
Security: Alarm codes and access protocols
Waste: Separate recycling and confidential disposal

💪 Gym & Fitness

Equipment Care: Different cleaners for different machines
Hygiene: Disinfect all touch points thoroughly
Locker Rooms: Deep clean showers, prevent mold
Safety: Non-slip products for wet areas
Schedule: Work around peak member hours

When cleaning aged care facilities, which product type is mandatory?

Any strong household cleaner

TGA-approved disinfectants like Viraclean or Diversey

Whatever is cheapest available

💡 Regulatory compliance: Aged care facilities must meet strict health standards. Only TGA (Therapeutic Goods Administration) approved products meet these requirements.

💡 Need a hint?

🔧 Equipment Safety & Maintenance

Proper equipment use prevents accidents and ensures quality results.

⚡ Real Scenario: Equipment Malfunction

You're using a Tennant floor scrubber when it starts making unusual grinding noises and leaving streaks. The client is expecting the job finished today, and you're already behind schedule. The machine still runs but sounds concerning.

✅ EQUIPMENT PROTOCOL

Inspect ALL equipment before use
Check cords, plugs, and switches
Test functionality on small area first
Report malfunctions immediately
Clean and maintain after each use
Store properly to prevent damage

❌ NEVER CONTINUE WITH

Damaged electrical cords
Unusual noises or vibrations
Leaking fluids or chemicals
Malfunctioning safety features
Equipment producing poor results
Any equipment you're unsure about

In the equipment malfunction scenario, what should you do?

Continue using it since it still runs and you're behind schedule

Stop immediately, report the malfunction, and request replacement equipment

Use it more carefully and hope it lasts until the job is done

💡 Safety over schedule: Unusual noises indicate potential failure. Continuing could cause injury, property damage, or poor results that damage Luxyan's reputation.

💡 Need a hint?

⭐ Customer Service Excellence

Every interaction represents Luxyan's 72-hour satisfaction guarantee and professional standards.

😤 Real Scenario: Difficult Client

A client approaches you angrily, claiming you missed cleaning their office yesterday (though you have photos proving completion). They're threatening to cancel the contract and demanding immediate re-cleaning at no charge. Other employees are watching.

⭐ PROFESSIONAL RESPONSE

Stay calm and listen actively
Acknowledge their concern respectfully
Show evidence (photos) professionally
Offer immediate solution or re-clean
Document the interaction
Follow up to ensure satisfaction

❌ NEVER RESPOND WITH

Defensive or argumentative tone
"That's not my problem" attitude
Blame the client or colleagues
Refuse to help without supervisor approval
Discuss other clients or complaints
Make promises you can't keep

🏆 Luxyan's 72-Hour Satisfaction Guarantee

We guarantee client satisfaction or return to fix issues within 72 hours at no charge. This is our competitive advantage.

In the difficult client scenario, what's the best professional response?

Argue with them and prove they're wrong using your photos

Listen respectfully, show photos professionally, and offer immediate re-clean under our 72-hour guarantee

Tell them to contact your supervisor and walk away

💡 De-escalation strategy: Even when you're right, the goal is client satisfaction. Our 72-hour guarantee means we can afford to re-clean to maintain the relationship.

💡 Need a hint?

📋 Quality Control & Documentation

Consistent quality and proper documentation protect both Luxyan and our clients.

📸 Real Scenario: Bond Clean Documentation

You're completing an end-of-lease clean for a $3,000 bond recovery. The real estate agent will inspect tomorrow. You notice the oven is clean but has some permanent staining, and there's a small carpet stain that won't come out despite multiple attempts.

📸 DOCUMENTATION REQUIREMENTS

Before and after photos for every room
Close-up shots of problem areas
Time-stamped evidence of completion
Written notes of any limitations
Client communication records
Equipment and products used

⚠️ QUALITY CHECKLIST

All surfaces cleaned to standard
No streaks on windows/mirrors
Floors properly vacuumed/mopped
Bathrooms sanitized and dry
Kitchen appliances inside and out
Light fixtures and switches cleaned

For the bond clean scenario, what's the most important action?

Don't mention the stains and hope the agent doesn't notice

Document the pre-existing stains with photos and inform the client before inspection

Try to hide the stains with furniture or decorations

💡 Transparency protects everyone: Pre-existing damage documentation prevents disputes and protects the client's bond. Honesty builds trust and prevents legal issues.

💡 Need a hint?

🚀 Continuous Improvement & Innovation

Your ideas and feedback help Luxyan stay ahead of the competition and improve our services.

💡 IMPROVEMENT AREAS

Safety procedures and protocols
Time-saving techniques
Equipment efficiency improvements
Client communication methods
Quality control processes
Training program enhancements

🏆 RECOGNITION PROGRAM

Monthly recognition for best suggestions
Implementation of approved ideas
Newsletter feature for contributors
Bonus rewards for safety improvements
Career advancement opportunities
Mentorship roles for experienced staff

Share your improvement idea, safety suggestion, or efficiency tip:

🎓 Professional Certification & Commitment

Complete your Blue Tick Certification by confirming your commitment to Luxyan's professional standards.

🏆 Blue Tick Certification Requirements

✓ Complete all 9 training modules | ✓ Pass all scenario-based questions | ✓ Demonstrate understanding of safety protocols | ✓ Commit to continuous improvement

Full Legal Name (as it will appear on your certificate): Professional Email Address (certificate delivery): Contact Phone Number: Luxyan Employee ID (if assigned): Expected/Actual Start Date: Previous Cleaning Experience (years):

Professional Declarations

I have completed all training modules and understand all safety procedures, work protocols, and quality standards. All information provided is accurate. I understand false information may result in employment termination. I understand and agree to Luxyan's zero tolerance smoking/vaping policy on all client properties and during work hours. I commit to following all WHS requirements and will report safety hazards immediately. I agree to maintain Luxyan's quality standards and 72-hour satisfaction guarantee commitment.

🏆 Submit for Blue Tick Certification

Your comprehensive training will be reviewed by Abishek (Director)
Certificate will be emailed within 24 hours upon approval

Contact: abishek@luxyangroup.com | +61 404 682 072
Address: 109-113 George Street, Parramatta NSW 2150